Career Opportunities
Telecommunicator with EXPERIENCE - Accepting Applications
Date Posted: 4/27/2010
Salary: starting at $21.18 ($22.13 upon successful completion of training)
Exemption: Non-Exempt
Download Instructions
Download Application
Download Checklist that must be completed and attached to Application
How To Apply
Instructions, Applications and Checklists can be downloaded above. Resumes alone will not be accepted, all applicants must complete the nine page application and checklist.
An Email Address MUST be included on the application as all hiring process communications will be handled via email.
Application Deadline
DuPage Public Safety Communications (DU-COMM) is always interested in taking applications from experienced 9-1-1 Telecommunicators. The next opportunity for orientation and testing is scheduled for June 3, 2010 at 1930. All applications for experienced 9-1-1 Telecommunicators must be received by May 7, 2010.
Position Summary
A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.
Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory.
Employees start earning paid time off at an accrual rate of 8 hours bi-weekly, totaling 208 hours a year after they are phone certified (approximately 11 weeks from hire). Additional benefits consist of extended sick leave allowance, IMRF retirement plan as well as excellent insurance packages for medical, dental, vision, and life.
Essential Job Functions
Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.
Provides various notifications to citizens or businesses such as providing information on accident victims, arrested persons, alarm activations, etc.
Assists with a variety of other tasks such as arranging tows, special tests of school radios , provides notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.
Performs related work as required.
Other Job Functions
Advancement opportunities include: TC III (cross-trained on both police and fire dispatching), Communications Training Officer (CTO – help in the training of new hires), Operator In Charge (OIC – assists Operations Managers in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin).
Qualifications
Requirements:
o Must have either Police or Fire dispatch experience
o Applicants must be at least 18 years of age
o Applicants must have a High School Diploma or Equivalent
o Applicants must be able to accurately type at least 35 wpm
o Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and physical/drug/hearing/vision screenings
o Schedule flexibility and multi-tasking are fundamental
Education/Experience Required
Beneficial Qualifications:
o Bi-Lingual Spanish/English skills
o Computer/data entry experience
Physical Requirements
Works in office environment. Little physical strength and/or endurance required. Position is physically comfortable. Occasionally, job may require physical exertion such as lifting, stooping, reaching, walking, etc.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.