Job Position: Entry Level Telecommunicator II (Call taker & Dispatcher)

THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

FLSA Status: Non-Exempt

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How To Apply:

Fill out registration form online or complete a paper registration form at our facility located at 420 N. County Farm Road, Wheaton, IL 60187. All applicants must view the Orientation video on DU-COMM’s main Careers page, to learn more about DU-COMM and the Telecommunicator position.

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days after the end of the month in which you register. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified. If you do not have access to a computer with internet to take the 1-2 hour test, please email HR@ducomm.org or write a note on the printed registration form.

Application Deadline:

DuPage Public Safety Communications (DU-COMM) accepts applications for Full-time Telecommunicators year-round.

Position Summary:

A Telecommunicator is responsible for answering 9-1-1 telephone lines and recording and relaying sensitive information that may involve life and death situations.

Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that may be mandatory. Schedules are based on a 21-day cycle where you never work more than 4 days in a row and are off every 3rd weekend.

Salary:

Entry level Telecommunicators have a starting salary of $63,565 with an increase to $68,723 after successfully completing 6-9 months of training.

Benefits:

• Paid time off (PTO) of 208 hours each year once phone certified
• Holiday Premium Pay
• Group health insurance: Blue Cross Blue Shield HMO or PPO plans
• $30,000 group life insurance
• IMRF pension
• Union representation by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
• Tactical/MERIT/IL-TERT dispatcher opportunities
• Uniform Allowance
• Holiday Pay

Essential Job Functions:

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, and answering administrative lines serving the police/fire personnel. Retrieves and accurately relays to law enforcement agencies information obtained through Law Enforcement Automated Data System (LEADS). Enters and maintains data in the LEADS system as appropriate.

Provides various notifications to citizens or businesses such as providing information on alarm activations, found animals, etc. Assists with a variety of other tasks such as arranging tows, providing notifications as needed to utilities or other agencies such as ComEd, Nicor, E.P.A., railroads, etc.

Advancement Opportunities:

Advancement opportunities include: TC III (cross-trained on both police and fire dispatching), Communications Training Officer (CTO – training of new hires and continuing education of current employees), Lead TC (assists Operation Management in administrative and supervisory functions) and Language Operator (LNG – bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin).

Minimum Qualifications:

• Applicants must be at least 18 years of age
• Applicants must have a high school diploma or equivalent
• Applicants must be able to accurately type at least 35 wpm
• Applicants must be able to pass the applicant testing, full police background investigation, polygraph test, psychological exam and drug/hearing/vision screenings
• Schedule flexibility and multi-tasking are fundamental

Preferred Qualifications:

• Military radio experience
• Bi-Lingual Spanish/English skills
• Computer/data entry experience
• Experience with multi-line telephone equipment

Physical Requirements and Work Environment:

The employee works in an office environment and while performing the duties of this job is regularly required to sit and use repetitive hand motion as well as frequently required to talk, hear, stand and walk.

Must maintain vision to 20/20 corrected vision; must hear speech out of both ears in the normal range of 30 DB at 500 to 2000 Hz range. Must be able to speak and communicate clearly over telephones and radio. Must be capable of sitting for up to 8-12 hours per day. Must be able to wear a headset. Must be capable of activating radio and phone systems utilizing buttons and switches. Must be able to input data via a keyboard.

Job Position: Human Resources Manager Position

THIS IS AN IN-PERSON POSITION, REMOTE WORK IS NOT AN OPTION.

Exemption: Exempt

Download Job Description

DU-COMM Application link

How To Apply:

Submit résumé, cover letter, and a completed DU-COMM application with three (3) references, via email, to: HR@ducomm.org or in person. Applications are available at www.ducomm.org/careers. Resumes alone will not be accepted.  All items (resume, cover letter, completed application) must be submitted to be considered for the position. Candidates requiring reasonable accommodations under the Americans with Disabilities Act should contact HR at 630-260-7500.

Application Deadline:

DuPage Public Safety Communications (DU-COMM) will be accepting applications until May 20, 2024 at 10 am or until the position is filled.

Position Summary:

This newly created position of Human Resources Manager is due to the continued growth of the organization over the past ten years. The duties of human resources were previously handled by Finance/HR Manager position.   This position reports directly to the Executive Director.

 The primary responsibilities of the Human Resources Manager are to plan, direct, and coordinate the human resource functions for the agency including labor and employee relations, compensation, benefits, staffing and retention, organization development, risk management, and performance management.

Salary:

Starting salary: $116,000 +/-, DOQ

Annual COLA and step movements, current top step $147,389

Benefits:

• Paid time off (PTO) 26 Days each year
• Group health insurance: HMO 15% employee contribution with PPO options available
• $40,000 group life insurance
• IMRF pension

Essential Job Functions:

Provide direct supervision of the Human Resources Generalist. Other duties include: recommend and/or create, maintain, and modify agency’s Written Directives; administer routine personnel issues including: FMLA compliance, manage  leaves of absences, monitor absenteeism, participate in discipline and grievance hearings, union negotiations, and create/submit records/reports as required by DU-COMM’s policies and procedures; hire and onboard new employees; retention and succession planning; cultivate and promote a positive culture; investigate and respond verbally, or in writing, to complaints, investigations, and inquiries from employees; oversee agency’s compliance of state and federal personnel laws.

Minimum Qualifications:

• Bachelor’s degree in human resources, public administration, or related field.
• Minimum of (3) years of progresively responsible experience in the human resource field; experience in supervisory or leadership position preferred.
• A combination of educational achievment and experience, directly related to the position, may be considered by DU-COMM in the application of these minimum qualifications.
• Must be able to successfully pass a thorough background investigation, psychological exam, pre-hire medical exam/screenings, and drug screening

Special Requirements:

• Requires occasional early morning or evening hours related to attendance at board meetings or special events.
• Must be able to accommodate scheduling demands of managing 24/7 environmental and willingness to be “on-call” as requested.
• May perform duties outside of normal office hours to respond to DU-COMM during an emergency.

Preferred Qualifications:

• Human Resources Certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
• Collective bargaining agreement management and negotiation experience.
• Previous experience in public safety environment.
• Public meetings (including Illinois Open Meetings Act and Roberts Rules of Order).

See Human Resources Manager job description for all minimum and preferred qualifications.

Physical Requirements and Work Environment:

Work is generally performed in an office environment.  May sit or stand in a stationary position for long periods of time and requires some walking, standing, stooping, carrying of light items such as papers, books, and files.  Ability to observe details at close range.  Work is primarily performed indoors but also requires outdoor visits for recruitment or special events.  While outdoors, the employee may occasionally work in inclement weather conditions.  Low levels of noise typical of an office environment are expected.

 Schedule:  This position generally works 8-hour shifts, Monday – Friday, 08:00 am – 4:30 pm, and must be flexible to occasionally accommodate the needs of a 24/7 organization and its employees.